Ordering is very simple and easy! There are two ways to order your new animal:
1. Directly through our website. Simply add your selections to your cart, then checkout! We accept credit card payments through our shopping cart system.
2. Give us a direct call or email. Call Mike at 703-365-2262 or shoot him an email at email@example.com and I will be glad to help you out. I can also accept PayPal payments from verified accounts this way.
After your order is received, you will be contacted to coordinate an appropriate shipping date. We will never ship an animal without contacting you first to make sure you are ready to receive your new pet. No surprises here!
We ship Monday through Thursday for overnight delivery. This means we can schedule delivery on Tuesday, Wednesday, Thursday, or Friday.
We do not ship for Saturday arrival since FedEx does not operate on Sundays, which means any delays would be stuck until the following Monday.
If you placed your order over the weekend, please allow us time to process the order and get in touch. We are often traveling for shows so it might take us a day or two to get back to you!
We are experienced at shipping animals, and we follow all laws and procedures for safe live animal delivery.
We can ship either to the billing address associated with your payment method, or we can have the shipment held for pickup at the nearest FedEx Ship Center. Sorry, No Exceptions.
We ship through FedEx priority overnight and offer a live arrival guarantee. For our full Terms of Sale, CLICK HERE.
Thank you for trusting us to deliver you your new pet!
Frequently Asked Questions
What does “Backordered” mean?
Backordered means that we are currently out of that specific animal, but it is something that we restock fairly often. If you order a backordered animal, we will get in touch with you to coordinate shipping as soon as the animal is in stock again. Sometimes backorders can take a couple days or so, but on rare occasions it may be a month or more to get ahold of that specific animal. Feel free to get in touch with us before ordering a backordered item to check how long we expect it to be to restock.
Is there a health guarantee on my animal?
The short answer, is no we cannot guarantee that your animal will remain healthy forever. This is simply due to the fact that they are living creatures, and we can only account for the animal’s health and well being while it is here in our facility. We do our absolute best to make sure that every animal we ship out is healthy to the best of our knowledge. We would never ship an animal out if there was anything noticeably wrong. We guarantee that the animal will arrive safely, and allow 24 hours to report any issues that the animal may have arrived with. After that period of time it is up to you as a keeper to ensure that your animal stays healthy and safe through proper care protocols. See our full terms here.
When are you getting ball python baby bags / unopened baby bags / grab bags / African import ball python bags?
Babies hatch in Africa starting in late April every year. We typically start taking preorders in late February or early March. Preorders will be announced on this website, our facebook page, and through our Outback Insider’s Club email list (Sign up here).
For more information about the baby bags, such as price, what you can expect, etc, – click here and select the option you’re interested in. Pricing is variable as ball python cost varies year by year depending on the available supply in Ghana, Togo and Benin.